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Overview

Silky Systems is a global technology company specializing in unified retail, wholesale, logistics, and supply-chain solutions. Headquartered in Riyadh, Saudi Arabia, with regional offices across Europe, North Africa, and Asia-Pacific, Silky Systems has built a reputation for delivering scalable, cloud-based platforms tailored to the needs of diverse industries. The company’s portfolio includes solutions for point of sale (POS), customer relationship management (CRM), inventory and warehouse management, fleet and delivery management, accounting and financials, human resources, reporting, and compliance.

Through its SaaS model, Silky Systems offers businesses a cost-effective, subscription-based approach to digital transformation. The company is committed to providing 24/7 support, multilingual accessibility, and ongoing product updates, ensuring customers always have access to the latest tools and features.

Market​

Silky Systems operates at the intersection of retail, wholesale, and logistics, addressing the needs of both small and large enterprises. The demand for integrated digital solutions in these sectors has grown rapidly due to globalization, e-commerce expansion, and increasing regulatory requirements. Silky Systems’ solutions serve a wide range of industries, including retail chains, restaurants, distribution companies, logistics providers, and corporate enterprises.

The company’s customer base spans the Middle East, Europe, Africa, and Asia, reflecting its adaptability to diverse market environments. By focusing on cloud-native, plug-and-play modules, Silky Systems caters to businesses seeking fast deployment, cost control, and operational scalability.

Value Proposition​

The value of Silky Systems lies in its ability to unify critical business processes under a single platform, eliminating the inefficiencies of siloed systems. Key value drivers include:

  • Unified Platform: A comprehensive suite covering sales, operations, logistics, HR, and finance in one ecosystem.
  • Scalability: Modules can be adopted individually or as a complete system, adapting to businesses of varying sizes and growth stages.
  • Compliance Ready: Tailored to meet local and international compliance requirements, particularly in highly regulated markets such as Saudi Arabia.
  • Seamless Integrations: Pre-built connectors for e-commerce, payments, GPS tracking, communications, and mapping tools.
  • 24/7 Support and Training: Continuous technical support, installation assistance, and multilingual training resources.
  • Customization: Role-based permissions, report builders, and industry-specific configurations.

Compliance​

Compliance is a cornerstone of Silky Systems’ product design. The company ensures adherence to regional and international regulations, particularly:

  • ZATCA Phase 2 (Saudi Arabia): Full e-invoicing compliance, including QR codes, cryptographic stamps, XML/UBL 2.1 formatting, and real-time clearance.
  • Data Security: Encryption, access control, and audit trails are integrated across modules.
  • Financial Standards: Accounting and invoicing align with global best practices, including tax handling and auditing support.

This compliance-first approach allows businesses to operate confidently in regulated environments without risk of penalties or disruptions.

Integration​

Silky Systems emphasizes interoperability, offering a wide range of integrations that extend functionality and enhance business continuity. Key categories include:

  • E-Commerce: Shopify, Magento, WooCommerce, Salla, Zid.
  • Payments: PayTabs, Digital Pay, and other regional gateways.
  • Telematics & GPS: GEOTAB, One Step GPS, Samsara, Webfleet.
  • Communications: Twilio, Unifonic.
  • Mapping: Google Maps for location-based services.
  • Core Technologies: PHP, Node.js, Java, MySQL, Microsoft technologies, and cloud infrastructures (AWS, Oracle Cloud).

These integrations reduce implementation time, improve system interoperability, and enable organizations to leverage their existing technology stacks.

Recognition​

Silky Systems has earned trust and recognition from a diverse portfolio of clients and partners worldwide. Its client list includes organizations across retail, distribution, and government-linked entities, such as UMCO, SAPCO, Awini, Saudi Falcons Club, and international retail brands.

The company’s consistent focus on innovation, regulatory compliance, and customer support has positioned it as a reliable technology partner in multiple regions. By continuously expanding its presence and capabilities, Silky Systems remains a recognized leader in delivering integrated, cloud-based enterprise solutions.